Shipping Policy

Store Name: Melvorasg
Legal Business Entity: Elara Cross Retail LLC

At Melvorasg, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping fees, tracking information, and responsibilities relating to delivery.

1. Order Processing

Orders are generally processed within 1–5 business days after successful payment confirmation. Business days do not include weekends or public holidays.

During periods of high order volume, promotional events, or holidays, processing times may be slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Shipping Time

After an order has been processed and dispatched, estimated shipping time is generally 7–15 business days, depending on the delivery destination, carrier availability, customs processing, weather conditions, and other circumstances beyond our reasonable control.

The total estimated delivery timeframe is therefore approximately 8–20 business days, including both processing and transit time.

3. Shipping Fees

Applicable shipping fees, if any, will be displayed at checkout before payment is completed. Shipping charges may vary depending on the destination, order value, package weight, shipping method, or promotional offers available at the time of purchase.

4. Order Tracking

When tracking information is available, customers will receive a tracking number or shipping confirmation after the order has been dispatched.

Please allow a short period for the carrier's tracking system to update after receiving your tracking number.

5. Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has entered the shipping process, we may not be able to modify the delivery address.

Additional shipping or redelivery costs caused by an incorrect address may be the customer's responsibility where permitted by applicable law.

6. Delivery Delays

Delivery estimates are provided for reference and are not guaranteed delivery dates. Delays may occur because of customs inspections, carrier disruptions, severe weather, peak shipping seasons, incorrect delivery information, or other circumstances beyond our control.

We will make reasonable efforts to assist customers with delayed shipments.

7. Lost or Damaged Packages

If your order appears to be lost or arrives damaged, please contact us with your order details and, where applicable, photographs of the damaged package or product.

We will review the situation and work with the shipping carrier where appropriate to determine a reasonable resolution.

8. International Orders

For international deliveries, customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.

Such charges are determined by local authorities and are generally outside our control.

9. Contact

If you have questions regarding shipping, delivery, or tracking, please contact Melvorasg through the contact information provided on our website.

Business Operator: Elara Cross Retail LLC